Acceptable Use Policy

This Acceptable Use Policy (the “AUP”) describes activities that are prohibited on PriorityPlanner (the “Service”), operated by Sageview Software, LLC (“Sageview,” “we,” “us,” or “our”).

This AUP is incorporated into and forms part of our Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service. By using the Service, you agree to comply with this AUP.

1. General Principles

The Service is a tool for product managers to collect and prioritize feedback from stakeholders with whom they have a legitimate business relationship. Any use of the Service that goes beyond this purpose — or that harms other Users, stakeholders, third parties, Sageview, or the Service itself — is prohibited.

When in doubt, ask yourself whether a reasonable person would consider the activity honest, lawful, and respectful of others. If not, don’t do it.

2. Prohibited Uses

You may not use the Service to do, or attempt to do, any of the following:

2.1 Illegal activity

• Violate any applicable law, regulation, or third-party right.
• Engage in activities that are fraudulent, deceptive, or misleading.
• Facilitate money laundering, terrorism financing, or evasion of sanctions.
• Infringe copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
• Violate data protection or privacy laws, including GDPR, UK GDPR, CCPA/CPRA, CAN-SPAM, CASL, or similar laws.

2.2 Harm to others

• Harass, bully, threaten, intimidate, or defame any person.
• Promote hatred, discrimination, or violence against any individual or group.
• Post or transmit content that is obscene, sexually explicit, or depicts minors inappropriately.
• Impersonate any person or entity, or misrepresent your affiliation with a person or entity.

2.3 Security and integrity of the Service

• Attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service.
• Probe, scan, or test the vulnerability of the Service or circumvent any security or authentication measures.
• Upload or transmit malware, viruses, worms, Trojan horses, ransomware, or any other malicious code.
• Interfere with, disrupt, or overload the Service or its infrastructure, including through denial-of-service attacks.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, algorithms, or trade secrets from the Service.
• Bypass, circumvent, or attempt to defeat rate limits, usage caps, plan restrictions, or any access controls.

2.4 Misuse of the Service

• Use the Service to build, train, or develop a competing product or service.
• Resell, sublicense, white-label, or commercially redistribute the Service without a written commercial agreement with us.
• Scrape, crawl, systematically extract, or data-mine any part of the Service, except via APIs we explicitly make available for that purpose.
• Create accounts by automated means, or create multiple accounts to evade plan limits, refund policies, or account restrictions.
• Share your login credentials, allow others to access the Service through your account, or use the Service on behalf of multiple individuals with a single seat.
• Use the Service to process or store sensitive categories of personal data beyond what is reasonable for feature prioritization, including (without limitation) government-issued identification numbers, financial account numbers, health information, precise geolocation, biometric identifiers, or data about children.

2.5 Stakeholder outreach and email abuse

The Service sends emails on your behalf to stakeholders you invite. Because those emails carry deliverability and reputational consequences for us and for other Users, the following rules are strict:

• You must have a legitimate, pre-existing business relationship with each stakeholder you invite to participate in a survey.
• You must not use the Service to send unsolicited bulk email (spam), even if your outreach is sometimes characterized as “B2B cold email.”
• You must not upload purchased contact lists, scraped email addresses, or contacts obtained without the individual’s knowledge or consent.
• You must comply with all applicable email marketing and data protection laws in the jurisdictions where your stakeholders are located, including CAN-SPAM (United States), GDPR and ePrivacy rules (EU/EEA), UK GDPR and PECR (United Kingdom), CASL (Canada), and any other laws that apply to you.
• You must provide accurate sender information in any invitation and must not use misleading subject lines.
• You must promptly honor any stakeholder’s request to stop receiving invitations, unsubscribe, or have their data deleted, and must communicate that request to us at if assistance is needed.
• You are responsible for all invitations sent through your account, including any complaints, abuse reports, or legal claims that result from them.

2.6 Deceptive, manipulative, or disruptive use

• Submit false, fraudulent, or misleading content into the Service.
• Manipulate survey results or prioritization outputs through coordinated misuse (e.g., creating fake stakeholders, submitting responses on behalf of stakeholders without their knowledge, or rigging outcomes).
• Use the Service to deliver content unrelated to feature prioritization or product management to your stakeholders (for example, using invitation emails to send marketing, promotional content, or unrelated messages).

2.7 Reputation and branding

• Use the Service to send communications that damage Sageview’s or the Service’s reputation.
• Use Sageview’s or PriorityPlanner’s name, logo, or trademarks in a way that suggests endorsement, partnership, or affiliation where none exists.

3. Content You Submit

You are solely responsible for any content you submit to, create within, or transmit through the Service, including features, survey questions, comments, and stakeholder contact information.

You must not submit content that:

• Is illegal, infringing, defamatory, obscene, or otherwise violates this AUP.
• Contains personal data of individuals from whom you do not have appropriate rights or consent to collect and share.
• Contains sensitive personal data beyond what is reasonable for feature prioritization (see Section 2.4).
• Is designed to harm, exploit, or deceive other Users or stakeholders.

We are not obligated to monitor content submitted to the Service, but we reserve the right to remove content that violates this AUP or that we believe, in our sole discretion, may expose Sageview, other Users, or the public to harm.

4. API and Automated Access

If we provide APIs or other programmatic access to the Service, your use of those interfaces must comply with this AUP and any additional technical documentation, rate limits, and terms we publish. You may not use APIs to circumvent plan limits, extract bulk data for resale, or build competing services.

5. Reporting Abuse

If you believe another User is violating this AUP, or if you are a stakeholder who believes you have been invited improperly, please report it to:

Please include:

• A description of the conduct at issue.
• The account, email address, or invitation link involved (if known).
• Any evidence you can provide (e.g., screenshots, email headers).
• Your contact information, so we can follow up if needed.

We review reports in good faith and take appropriate action, which may include warnings, suspension, termination, or referral to law enforcement. We do not disclose the identity of a reporter to the reported party except where required by law.

6. Enforcement

6.1 Our discretion

We enforce this AUP at our sole discretion. We may investigate suspected violations using any lawful means, including reviewing account activity, message content, and usage patterns. We may take any action we deem appropriate, including:

• Issuing a warning.
• Temporarily suspending your account.
• Requiring remediation (for example, removing offending content or ceasing certain activity).
• Permanently terminating your account, with or without refund.
• Removing, throttling, or blocking specific content, features, or integrations.
• Reporting activity to law enforcement or other authorities.

6.2 Severity and response

Our response is proportionate to the severity of the violation. Minor or first-time issues may warrant a warning; severe violations (such as illegal activity, security attacks, or repeated spam) will result in immediate termination without warning.

6.3 No refund for violation-based termination

If your account is terminated for violation of this AUP or the Terms of Service, you are not entitled to a refund of any fees paid. This applies regardless of your time-remaining in a paid period or any money-back guarantee that would otherwise apply.

6.4 Preservation of rights

Our choice not to enforce this AUP in a particular case does not waive our right to enforce it in the future or in other cases. Enforcement under this AUP is in addition to any other rights and remedies available to us under the Terms of Service or applicable law.

7. Changes to This AUP

We may update this AUP from time to time to address new risks, technologies, or regulatory requirements. When we do, we will update the “Last Updated” date at the top.

For material changes, we will provide at least 30 days’ advance notice by email to the email address on your account and by posting a notice in the Service. Continued use of the Service after the effective date of a change constitutes acceptance of the updated AUP.

8. Contact Us

Questions about this Acceptable Use Policy can be sent to: