These Terms of Service (“Terms”) are a legal agreement between you (“you” or “User”) and Sageview Software, LLC, a Texas limited liability company (“Sageview,” “we,” “us,” or “our”), governing your access to and use of PriorityPlanner (the “Service”), including the websites at priorityplanner.co and app.priorityplanner.co and any related products, features, and applications.
If you are using the Service on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms, and “you” refers to both you personally and that entity.
1. The Service
PriorityPlanner helps product managers prioritize features by collecting structured feedback from stakeholders through surveys. You can create and manage a list of features, invite stakeholders to rate or rank them via email, and receive aggregated prioritization outputs.
PriorityPlanner is designed for individual practitioners. Paid plans may be sold on a per-seat basis for centralized billing, but each User’s data is isolated; the Service is not a team collaboration platform.
2. Eligibility and Account Registration
2.1 Age requirement
You must be at least 16 years old to use the Service. By using the Service, you represent that you meet this requirement.
2.2 Account creation
To use the Service, you must create an account. You may register using an email address and password or sign in with a supported third-party identity provider (currently Google).
You agree to:
- Provide accurate, current, and complete information during registration.
- Keep your account information up to date.
- Maintain the security and confidentiality of your login credentials.
- Notify us immediately at if you suspect unauthorized access to your account.
- Accept responsibility for all activity that occurs under your account.
2.3 One account per person; no sharing
Each account is for an individual person. You may not share your login credentials with others or allow anyone else to access the Service using your account. Each person using the Service must have their own account and, if applicable, their own paid seat.
3. Subscription Plans, Billing, and Refunds
3.1 Plans
The Service is offered under one or more of the following:
- Free plan — an ongoing tier available at no cost, with limited features.
- Paid plans — available with monthly, quarterly, or annual billing cycles.
- Free trial — from time to time, we may offer a time-limited free trial of a paid plan. If a payment method is required to start a free trial, your payment method will be automatically charged at the end of the trial period at the then-current rate for the plan, unless you cancel before the trial ends.
Current pricing, plan features, trial availability, and trial terms are described on our pricing page and may change over time.
We reserve the right to modify, add, or discontinue plans, pricing, and trial offers at any time. Changes to plans you are currently subscribed to are subject to Section 3.5 (Price Changes).
3.2 Payment
Paid subscriptions are billed through our payment processor, Stripe. By providing a payment method, you authorize us (through Stripe) to charge the applicable fees, taxes, and other amounts for your selected plan and billing cycle.
All fees are stated in United States dollars (USD) unless otherwise indicated, and are exclusive of applicable taxes, which you are responsible for paying.
3.3 Automatic renewal
Paid subscriptions automatically renew at the end of each billing cycle — monthly, quarterly, or annual, depending on the plan you selected — at the then-current rate, using the payment method on file. This continues until you cancel.
You can cancel at any time through the account settings or Stripe Customer Portal. Cancellation takes effect at the end of your current paid period, meaning you will continue to have access to paid features until that period ends, and you will not be billed for the next cycle.
3.4 Failed payments
If a payment fails, we (through Stripe) will attempt to charge your payment method again over a short retry period. If payment continues to fail, your account may be downgraded to the free plan or suspended. Access to paid features will be restored once payment is successfully collected.
3.5 Price changes
We may change pricing from time to time. We will provide at least 30 days’ advance notice by email before any price increase takes effect for your account. Price changes apply to your next billing cycle after the notice period. If you do not agree to a price change, you may cancel before it takes effect.
3.6 30-day money-back guarantee
We offer a 30-day money-back guarantee on your first paid subscription. If you are not satisfied, email within 30 days of your initial paid subscription charge and we will refund the amount paid for that initial subscription period.
This guarantee:
- Applies once per customer — to the first time you pay for a subscription, regardless of which plan tier or billing cycle you selected. If you later upgrade, downgrade, switch plans, or re-subscribe after a cancellation, those subsequent payments are not eligible for a refund under this guarantee.
- Does not apply to accounts terminated for violation of these Terms or the Acceptable Use Policy.
- Does not apply to any fees paid to third parties (such as payment processing fees that are not refundable to us).
Outside of the 30-day guarantee, subscriptions are non-refundable, and canceling mid-cycle does not entitle you to a partial refund for the remaining period.
3.7 Taxes
You are responsible for all applicable sales, use, value-added, withholding, and similar taxes associated with your purchase, other than taxes based on our net income.
4. Your Content and Data
4.1 You own your content
You retain all rights to any features, survey questions, responses, comments, prioritization outputs, and other content you submit to, create within, or generate through the Service (“Your Content”). We do not claim ownership of Your Content.
4.2 License you grant to us
To operate the Service, you grant Sageview a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, transmit, process, and otherwise use Your Content solely for the purpose of providing, maintaining, improving, and securing the Service for you.
This license:
- Lasts as long as you keep Your Content in the Service.
- Ends with respect to specific content when you delete it (subject to the retention periods described in our Privacy Policy and any legal obligations that require us to retain it).
- Does not give us the right to use Your Content to train machine learning models for use outside of delivering the Service to you.
- Does not give us the right to sell, license, or disclose Your Content to third parties except as described in our Privacy Policy.
4.3 Stakeholder data — your responsibilities
When you invite stakeholders to respond to prioritization surveys, you provide us with their email addresses and (optionally) their names so that we can send invitations on your behalf.
You represent and warrant that:
- You have a legitimate business relationship with each stakeholder you invite.
- You have the right to share their contact information with us for the purpose of sending invitations.
- Your use of the Service to contact stakeholders complies with all applicable laws, including the CAN-SPAM Act, GDPR, UK GDPR, CASL (Canada), and any other email marketing or data protection laws applicable to you or the stakeholders.
- You are not using purchased contact lists, scraped email addresses, or any other cold-outreach contacts without a pre-existing business relationship.
- You will honor any request by a stakeholder to stop receiving invitations or to have their data deleted.
You are the “data controller” with respect to stakeholder personal data that you provide to us; we act as your “data processor.” You are responsible for ensuring you have a lawful basis to process and share that data.
You agree to indemnify Sageview (see Section 9) for any claim brought by a stakeholder or regulatory authority arising from your invitation of that stakeholder or your provision of their personal data to us.
4.4 Feedback
If you send us feedback, suggestions, bug reports, feature requests, or ideas about the Service (“Feedback”), you grant Sageview a perpetual, irrevocable, worldwide, royalty-free license to use that Feedback for any purpose, without compensation or attribution to you. We may, but are not obligated to, incorporate Feedback into the Service.
5. Our Intellectual Property
The Service, including all software, source code, features, designs, user interfaces, graphics, logos, icons, product names, content, documentation, and other materials provided by or on behalf of Sageview (collectively, “Sageview IP”), is the exclusive property of Sageview or its licensors and is protected by copyright, trademark, trade secret, and other intellectual property laws of the United States and other jurisdictions.
“Sageview,” “PriorityPlanner,” the Sageview and PriorityPlanner logos, and all related names, product names, slogans, and designs are trademarks of Sageview Software, LLC. You may not use these trademarks without our prior written consent. All other trademarks, service marks, and trade names appearing on the Service are the property of their respective owners.
Subject to your compliance with these Terms, Sageview grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term of your subscription. This license does not transfer any ownership of Sageview IP to you.
You may not:
- Copy, modify, adapt, translate, create derivative works of, decompile, disassemble, or reverse engineer any part of the Service.
- Resell, sublicense, rent, lease, or white-label the Service without a written commercial agreement with us.
- Use the Service, or any materials or information obtained from the Service, to design, develop, train, or build a competing product or service.
- Remove, obscure, or alter any proprietary notices, watermarks, or branding on the Service.
- Scrape, systematically extract, data-mine, or crawl the Service, or use robots, spiders, or other automated means to access the Service, except as explicitly permitted by us in writing.
- Use the Service in any manner that could damage, disable, overburden, or impair it, or interfere with any other party’s use of the Service.
Sageview reserves all rights not expressly granted in these Terms.
6. Acceptable Use
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated by reference. Violation of the Acceptable Use Policy is a violation of these Terms and may result in suspension or termination of your account, with or without refund.
7. Promotions, Contests, and Sweepstakes
From time to time, we may offer promotions, discount codes, referral programs, contests, giveaways, or sweepstakes (“Promotions”). Each Promotion may be governed by separate rules and eligibility requirements that we will publish at the time of the Promotion, which will be in addition to these Terms.
By participating in a Promotion, you agree to the applicable Promotion rules. If a Promotion’s rules conflict with these Terms, the Promotion rules will control with respect to that Promotion.
We reserve the right to modify, suspend, or terminate any Promotion at any time, and to disqualify participants who violate Promotion rules, abuse the Promotion, or otherwise engage in conduct we determine to be inappropriate.
Void where prohibited by law.
8. Third-Party Services
The Service integrates with or relies on third-party services (for example, Clerk for authentication, Stripe for payments, Google for OAuth sign-in, and others listed in our Privacy Policy).
Your use of those services is subject to their own terms and privacy policies, and we are not responsible for them. We may change our third-party providers at any time.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
To the maximum extent permitted by law, Sageview disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising from course of dealing or trade practice.
We do not warrant that:
- The Service will be uninterrupted, error-free, or available at any particular time.
- Defects will be corrected.
- The Service is free of viruses or other harmful components.
- The results obtained from use of the Service (including prioritization outputs) will be accurate, reliable, or suitable for your purposes.
You use the Service at your own risk. Prioritization outputs are decision-support tools, not substitutes for your professional judgment.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, such warranties are limited to the minimum extent permitted by law.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAGEVIEW AND ITS OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR:
- Any indirect, incidental, special, consequential, exemplary, or punitive damages (including loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings), even if we have been advised of the possibility of such damages.
- Any damages resulting from unauthorized access to or use of your account, provided we have taken reasonable security measures.
- Any damages resulting from Your Content or stakeholder data you provided, or any third party’s use of the Service.
In any event, Sageview’s total aggregate liability arising out of or related to these Terms or the Service will not exceed the greater of (a) the amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the liability, or (b) one hundred dollars ($100).
These limitations apply regardless of the legal theory on which the claim is based (contract, tort, negligence, statute, or otherwise) and even if a limited remedy fails of its essential purpose.
Some jurisdictions do not allow the limitation of liability for certain damages, so some of the above limitations may not apply to you. In that case, our liability is limited to the minimum extent permitted by law.
11. Indemnification
You agree to defend, indemnify, and hold harmless Sageview and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:
- Your use or misuse of the Service.
- Your violation of these Terms, the Acceptable Use Policy, or any applicable law.
- Your violation of any third party’s rights, including claims brought by stakeholders you invited to use the Service or by regulators in connection with your use of the Service.
- Your Content or stakeholder data you provided.
We reserve the right to assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense. You may not settle any matter without our prior written consent.
12. Suspension and Termination
12.1 Termination by you
You may cancel your subscription or delete your account at any time through account settings or by contacting . Cancellation stops future billing; account deletion removes your data as described in our Privacy Policy.
12.2 Termination by us
We may suspend or terminate your account, with or without notice and with or without refund, if:
- You violate these Terms, the Acceptable Use Policy, or any applicable law.
- Your account poses a security, legal, or reputational risk to Sageview or other Users.
- You fail to pay amounts owed.
- We discontinue the Service (or a feature you depend on), in which case we will provide reasonable advance notice and, where practical, prorated refunds.
12.3 Effect of termination
On termination:
- Your right to use the Service ends immediately.
- You may request an export of Your Content within 30 days of termination, after which we may permanently delete it.
- Sections of these Terms that by their nature should survive (including Sections 4.4, 5, 9, 10, 11, 13, 14, and 15) will survive termination.
13. Dispute Resolution
13.1 Informal resolution first
We want to resolve disputes amicably. Before filing a lawsuit, you agree to contact us at and describe your concern in detail. We will attempt to resolve the dispute informally.
You agree not to file a lawsuit until at least 30 days after sending this notice, to give us a reasonable opportunity to resolve the matter.
13.2 Governing law
These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
13.3 Exclusive venue
Any lawsuit permitted under these Terms must be filed exclusively in the state or federal courts located in Tarrant County, Texas. You and Sageview each consent to the personal jurisdiction of those courts and waive any objection based on inconvenient forum.
13.4 Equitable relief
Nothing in this Section prevents either party from seeking injunctive or other equitable relief to protect intellectual property rights or confidential information.
14. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top and, for material changes, provide at least 30 days’ advance notice by email to the email address on your account and by posting a notice in the Service.
Continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms. If you do not agree to a change, you may cancel your account before the change takes effect, and we will refund any unused portion of a prepaid subscription.
15. General Provisions
15.1 Entire agreement
These Terms, together with the Privacy Policy, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and Sageview regarding the Service, and supersede any prior agreements.
15.2 Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
15.3 No waiver
Our failure to enforce any provision is not a waiver of our right to enforce it later.
15.4 Assignment
You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law.
15.5 Force majeure
Neither party is liable for failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet or infrastructure outages, or actions of third-party service providers.
15.6 Relationship of the parties
These Terms do not create any agency, partnership, joint venture, or employment relationship. Neither party has authority to bind the other.
15.7 No third-party beneficiaries
These Terms are for the benefit of you and Sageview only. No other person or entity has any rights under these Terms.
15.8 Notices
We may send notices to you by email to the address on your account or by posting in the Service. You must send notices to us at:
Sageview Software, LLCAttn: Legal
729 Grapevine Hwy, Unit #3321
Hurst, TX 76054
United States
Email:
15.9 Export and sanctions compliance
You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargo, and that you are not on any U.S. government list of prohibited or restricted parties. You agree to comply with all applicable export control and sanctions laws.
16. Contact Us
Questions about these Terms can be sent to:
Sageview Software, LLC729 Grapevine Hwy, Unit #3321
Hurst, TX 76054
United States
Email: